Welcome to the Edge

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Subscription questions

Frequently asked questions about subscribing to Englewood Edge

What is your refund policy?

We do not issue refunds for monthly sub­scrip­tions. Annual sub­scrip­tions can be partially-refunded dur­ing the first 30 days of the sub­scrip­tion, for an amount equal to $63 ($70 minus the cost of one month). Pay-by-mail sub­scrip­tions work sim­i­larly, par­tially refund­able within the first 30 days, for an amount equal to the full amount minus one month’s subscription.

Who do I con­tact if I have a prob­lem with my account?

Com­ments, sug­ges­tions or com­plaints are best han­dled by the Edi­tor, Mark Chap­man, while tech­ni­cal prob­lems (like you can’t see the site, or your sub­scrip­tion isn’t work­ing) are best addressed to Eric Chap­man. Con­tact info for both is avail­able at the bot­tom of this (and every) page.

Can I share my sub­scrip­tion with other people?

We’re com­pletely okay with every­one in your house­hold using the same sub­scrip­tion. That’s fine. That’s what we hope you’ll do! It’s per­fectly okay to log in from home and from work (just don’t tell your boss we said that) and even from a cof­fee house too, if you have the abil­ity. We want you to use our site wher­ever and how­ever you want. Every now and then, show­ing a story to some­one is good for us, but giv­ing your account to other peo­ple to use instead of sub­scrib­ing hurts us. We’ll go out of busi­ness. For the record: to pro­tect our­selves, we do have coun­ter­mea­sures in place to pre­vent mul­ti­ple house­holds from using one login.
We’re a small oper­a­tion — just like every other small busi­ness in Engle­wood, we need every penny we can get. We don’t have any out­side back­ing; all the money that has gone into this busi­ness is our own. If we go out of busi­ness, we lose the house. So, if you know some­one who wants to read some­thing on our site, show­ing them isn’t a bad thing, in fact it’ll prob­a­bly help us. But if they want to read on a reg­u­lar basis, please, encour­age them to subscribe.

How easy is it to unsubscribe?

The eas­i­est way is to use the Unsub­scribe link on your user pro­file page. You can also con­tact us using the con­tact info at the bot­tom of every page. Unsub­scrib­ing can­cels your next billing cycle, so you wont be billed again, though your account remains active until the end of your cur­rent paid time.

How soon will I be able to access the site?

If pay­ing by credit or debit card, once your pay­ment is approved and your user account is set up, you should be able to access the site right away! If you have trou­ble, email echapman@englewoodedge.com with your name, Engle­wood Edge user­name, phone num­ber, and a brief descrip­tion of what hap­pened and we’ll do our best to get the sit­u­a­tion corrected.

What if my card gets rejected?

The sys­tem will attempt to bill you again, and you will be noti­fied next time you log in that there is a pay­ment prob­lem. You will need to log into Pay­pal with your email address and pass­word you gave them when you first signed up, and cor­rect your pay­ment infor­ma­tion. You can also con­tact us for more info using the infor­ma­tion at the bot­tom of every page on our site.

Will I be billed automatically?

Monthly sub­scrip­tions are billed, auto­mat­i­cally, once a month. Your bill date should be the same as when you sub­scribed. Exam­ple: if you sub­scribe on March 12th, then you will be billed imme­di­ately for the first month, and then again on the 12th of the every month after, until you cancel.

Where is my pay­ment infor­ma­tion stored?

Your priv­i­leged pay­ment infor­ma­tion is NOT stored on our servers. It is stored on Paypal’s secure servers, in an undis­closed loca­tion. In the event that some­one got your Engle­wood Edge login and pass­word, your finan­cial infor­ma­tion would remain safe because they don’t have your Pay­pal pass­word. Even our staff has lim­ited access: we can’t see your credit card info, only your billing address and con­tact phone number.