Frequently Asked Questions
Questions and answers about using the Englewood Edge website.
We do not issue refunds for monthly subscriptions. Annual subscriptions can be partially-refunded during the first 30 days of the subscription, for an amount equal to $63 ($70 minus the cost of one month). Pay-by-mail subscriptions work similarly, partially refundable within the first 30 days, for an amount equal to the full amount minus one month’s subscription.
Comments, suggestions or complaints are best handled by the Editor, Mark Chapman, while technical problems (like you can’t see the site, or your subscription isn’t working) are best addressed to Eric Chapman. Contact info for both is available at the bottom of this (and every) page.
We’re completely okay with everyone in your household using the same subscription. That’s fine. That’s what we hope you’ll do! It’s perfectly okay to log in from home and from work (just don’t tell your boss we said that) and even from a coffee house too, if you have the ability. We want you to use our site wherever and however you want. Every now and then, showing a story to someone is good for us, but giving your account to other people to use instead of subscribing hurts us. We’ll go out of business. For the record: to protect ourselves, we do have countermeasures in place to prevent multiple households from using one login.
We’re a small operation — just like every other small business in Englewood, we need every penny we can get. We don’t have any outside backing; all the money that has gone into this business is our own. If we go out of business, we lose the house. So, if you know someone who wants to read something on our site, showing them isn’t a bad thing, in fact it’ll probably help us. But if they want to read on a regular basis, please, encourage them to subscribe.
The easiest way is to use the Unsubscribe link on your user profile page. You can also contact us using the contact info at the bottom of every page. Unsubscribing cancels your next billing cycle, so you wont be billed again, though your account remains active until the end of your current paid time.
If paying by credit or debit card, once your payment is approved and your user account is set up, you should be able to access the site right away! If you have trouble, email email@example.com with your name, Englewood Edge username, phone number, and a brief description of what happened and we’ll do our best to get the situation corrected.
The system will attempt to bill you again, and you will be notified next time you log in that there is a payment problem. You will need to log into Paypal with your email address and password you gave them when you first signed up, and correct your payment information. You can also contact us for more info using the information at the bottom of every page on our site.
Monthly subscriptions are billed, automatically, once a month. Your bill date should be the same as when you subscribed. Example: if you subscribe on March 12th, then you will be billed immediately for the first month, and then again on the 12th of the every month after, until you cancel.
Your privileged payment information is NOT stored on our servers. It is stored on Paypal’s secure servers, in an undisclosed location. In the event that someone got your Englewood Edge login and password, your financial information would remain safe because they don’t have your Paypal password. Even our staff has limited access: we can’t see your credit card info, only your billing address and contact phone number.