By Ken Kleinlein
ENGLEWOOD, Fla. – A number of folks have renewed their auto registrations on line allegedly from the Department of Motor Vehicles or the local Tax Collector. Afterward they complained that they were billed at very high rates for the service.
I felt it would be prudent to look into the matter and my Investigation revealed the following:
eTagsDirect Contact Information
802 NE 20th Ave
Error! Hyperlink reference not valid., Florida 33304 USA
Average Rating: 1.11 out of 5
Complaint: May 2016
I googled a tag agency so that I could renew my tag and I found this little den of thieves. Their website will not display the total amount you will be charged. You’ will receive that AFTERWARD via e-mail after you pay what they tell you will be charged, which is misleading. I was charged for the tag renewal fee $46.10, a $3.00 agency fee, a BS $19.95 e-tags service charge, a credit card convenience fee of $2.50 and a $3.95 S&H fee. My total was $75 and I am out $30.
I was at www.dmv.org and ended up at this site somehow. I agreed to one charge for tag renewal and I got an email confirmation with added fees totaling over $68 when the renewal should have been a fraction of the cost! They embed these costs in the tiny fine print of course, when the total that I agreed to is the one that was clearly up on the screen without all their added fees showing.
I called them and sent an email and they said they would report me to collections if my bank didn’t honor the charges because they immediately pay the state for your renewal once you place your order so there is no way to cancel (how convenient for them). I hate places like this…they are vultures preying on people by making extra money off the top by tricking unknowing patrons and leaning on their fine print explanations to cover their butt when they rip you off!
I received the following response from the office of Florida AG Pam Bondi
Our office currently has an active investigation into E-tags Direct regarding the sufficiency of its disclosures. As the investigation is ongoing, it would not be appropriate to comment further. However, you may be interested in the following tips:
Office of Attorney General Pam Bondi
The Capitol, Suite PL-01
Tallahassee, FL 32399–1050
Folks, be sure you know who you are dealing with when you attempt to register your vehicle.
If you feel something is suspicious, contact the AG’s office or your local DMV or Tax Collector.
Please pray for the families of the Dallas and Baton Rouge police officers, and the other jurisdictions, who were recently KIA and WIA by law enforcement-hating perpetrators.
Take care, be careful, and I will see you at the next Crime Scene.
God Bless and protect our military, law enforcement, firefighters, and EMTs.
Ken Kleinlein is a former detective with the New York Police Department special frauds squad coordinating with local, state, and federal law enforcement, and accredited security firms, on matters of crime prevention and public information
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