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HomeNewsWater District addresses phone service problem

Water District addresses phone service problem

Posted by Mark Chapman on July 21st, 2010 at 11:01 am

The Engle­wood Water Dis­trict is plan­ning to imple­ment a backup emer­gency phone line in response to a phone ser­vice out­age last weekend.

A water main break  led sev­eral peo­ple to call the Engle­wood Water Dis­trict over the week­end, but the callers could not get through because of a phone ser­vice inter­rup­tion. Accord­ing to EWD spokes­woman Mau­reen Cronk, the district’s phone line was cut while Ver­i­zon was doing some work nearby.

The dis­trict issued this state­ment this morn­ing to address the situation:

“Over this past week­end the Ver­i­zon tele­phone ser­vice at Engle­wood Water Dis­trict was dis­rupted; this included the Emer­gency Answer­ing Ser­vice. There was a water­main break in Engle­wood Isles (Dover Drive) that we now know sev­eral peo­ple attempted to report.

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“One dili­gent res­i­dent took the time to drive to our Selma Avenue facil­ity early on Mon­day morn­ing. Although EWD offices are closed on Mon­day, the res­i­dent was able to make his pres­ence known, and the plant oper­a­tors (on duty 24/7) responded, get­ting the infor­ma­tion to the field personnel.

“The col­lec­tive his­tor­i­cal knowl­edge of EWD employ­ees can­not remem­ber any­thing like this ever hap­pen­ing before. We con­tin­u­ally try to improve all lev­els of cus­tomer ser­vice and this was a ‘wake-up’ for EWD. We will shortly have an emer­gency cell-phone num­ber avail­able in the unlikely event of a repeat of this sit­u­a­tion, or worse. The num­ber will be posted on our web­site http://www.englewoodwater.com and listed on future bills.

“We are sorry for any incon­ve­nience, and truly grate­ful to the cus­tomer who took the time to make sure we were aware of what could have become a seri­ous issue.”

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